Fujitsu Completes Survey of Business Leaders across 9 Countries on the Global State of Digital Transformation
Building Trust to Successfully Drive Digital Transformation
TOKYO, Jul 19, 2019 - (JCN Newswire) - Fujitsu today released its Fujitsu Future Insights Global Digital Transformation Survey Report 2019, which highlights the results of its survey conducted among 900 CxOs and decision-makers at large and mid-sized companies spread across different industries in 9 countries(1). With this survey Fujitsu aims to understand the state of their digital transformation journeys with regard to AI and other advanced technologies, and to clarify how business leaders around the world perceive the concept of "trust", an increasingly urgent theme in recent years. The third iteration of this survey also revealed the six success factors in digital transformation initiatives and the importance of organizational abilities such as leadership. The survey additionally takes an in-depth look at trust toward online data and decisions made by AI or a person.
|Progress of digital transformation by industry|
|Do you trust decisions made by AI or a person?|
Fujitsu will ultimately draw on these findings to accelerate its work with customers in advancing their digital transformation initiatives to achieve greater trust in business and society.
We live today in a world that is more connected, more globally integrated, and faster paced than ever before. While the benefits delivered by digital technology seem obvious and ubiquitous, issues surrounding the trustworthiness of personal data control and decisions made by AI remain a growing concern.
In light of these persistent challenges, Fujitsu embarked on the third iteration of its Global Digital Transformation Survey, first carried out in 2017, revealing the status of digital transformation initiatives and clarifying how global business leaders perceive "trust", which represent important themes in driving business success in recent years.
Summary of Survey Findings
1. Status of Digital Transformation
87% of companies surveyed have already begun their digital transformation journey. Players in financial services and transportation companies were found to be the most advanced in their initiatives. About half of companies in these industries delivered positive outcomes.
Fujitsu's previous survey revealed that six organizational capabilities are required to deliver positive outcomes in digital transformation projects: Leadership, Ecosystem, Empowered people, A Culture of Agility, Value from Data, and Business Integration. Analysis of this year's survey also reveals that successful companies possess these organizational capabilities, which we refer to as "digital muscles."
2. Trust in Online Data
72% of respondents were worried that organizations may exploit personal data without their permission. In some cases, however, respondents found it acceptable to provide personal data. These include cases in which the company receiving the personal data can be trusted and where the personal data provided can be used to enhance products and services.
3. Decisions Made by AI or by a Person
Respondents remain uncertain whether they better trust decisions made by AI or by a person. Our survey shows that respondents tend to trust decisions made by AI more in situations where the human impact is less significant. Moreover, 63% of respondents said that they would trust decisions made by AI if the AI shows substantial reasons for reaching the decisions, and 66% indicated that they would trust a company that published a code of ethics governing the use of AI.
4. Empowering People to Drive Successful Digital Transformation
Companies in which management places an emphasis on long-term perspectives, practices empathic leadership by sharing their messages and passion with employees, and empowers their staff tend to achieve greater success in their journeys toward digital transformation.
1. Period: February 2019
2. Respondents: 900 CxOs and decision-makers at large and mid-sized companies spread across 9 countries worldwide
3. Methodology: Anonymous online survey
For the full report of "Global Digital Transformation Survey Report 2019," please download from here: https://www.fujitsu.com/global/vision/insights/survey3/
Fujitsu also annually publishes Fujitsu Technology and Service Vision, which sets out ways in which business and society can be innovated with technology. Fujitsu Future Insights--which includes this survey report and whitepapers that detail the state of digital transformation and possible future trends across industries--provides deeper analyses of the challenges influencing transformation initiatives in specific fields and the impact of technologies, and also offers suggestions for possible future scenarios and strategies related to those fields.
(1) Across 9 countries
Australia, China, France, Germany, Japan, Singapore, Spain, UK, US
About Fujitsu Ltd
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 130,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.9 trillion yen (US$35 billion) for the fiscal year ended March 31, 2020. For more information, please see www.fujitsu.com.
Public and Investor Relations
Source: Fujitsu Ltd
Sectors: Enterprise IT, AI
Copyright ©2020 JCN Newswire. All rights reserved. A division of Japan Corporate News Network.
More Latest Release >>
NEC and JAMSTEC Develop AI-based System for Measuring Microplastics in the Ocean
Jul 03, 2020 11:30 JST
Fujitsu Revamps Corporate Philosophy 'FUJITSU Way' to Achieve Our Purpose
Jul 01, 2020 14:22 JST
Remap-Cap to Partner With Eisai on Innovative Trial to Combat COVID
Jul 01, 2020 14:02 JST
Toyota Launches New Acceleration Suppression System
Jul 01, 2020 13:48 JST
Tohoku University and NEC Collaborate to Accelerate the Development of Composite Materials for Aircraft
Jul 01, 2020 13:41 JST
MHIEC Receives Order to Refurbish Core Equipment of the Kushiro Wide-Area Federation WtE Plant in Kushiro, Hokkaido
Jun 30, 2020 16:58 JST
Toyota Launches Stamping-Type Plating Machine that Significantly Reduces Environmental Impact and Transforms Plating Process
Jun 30, 2020 13:51 JST
NTT Anode Energy and Mitsubishi Corporation Agree to Study Cooperation in the Energy Sector Business
Jun 30, 2020 12:40 JST
Fujitsu and NetApp Enhance Strategic Partnership for Data Management Infrastructure
Jun 30, 2020 10:17 JST
Honda Releases Production, Sales and Export Results in May 2020
Jun 29, 2020 17:35 JST
Mazda Production and Sales Results for May 2020
Jun 29, 2020 16:05 JST
Toyota Releases Sales, Production, and Export Results for May 2020
Jun 29, 2020 14:22 JST
SPARX Group Establishes Space Frontier Fund
Jun 29, 2020 14:08 JST
MHI Machine Tool to Launch Ultra-thin Precision Position Detectors
Jun 29, 2020 13:37 JST
NEC Platforms provides highly functional bioplastic, "NeCycle," helping to solve environmental issues such as marine plastic waste
Jun 29, 2020 12:34 JST
Fujitsu Global Survey Demonstrates How Digital Transformation Provides Value to Society
Jun 29, 2020 10:06 JST
Hitachi and Microsoft Form a Strategic Alliance to Advance Next-generation Digital Solutions for Manufacturing and Logistics across Southeast Asia, North America and Japan
Jun 26, 2020 14:00 JST
Showa Denko Group Recycles 4.43 Million Aluminum Cans in FY2019
Jun 26, 2020 14:00 JST
MHI Group to Participate in Establishment of The Mærsk Mc-Kinney Møller Center for Zero Carbon Shipping
Jun 25, 2020 16:25 JST
NEC: Alliance for Joint Research and Development and Global Rollout of ICT Products Utilizing Innovative Optical and Wireless Technologies
Jun 25, 2020 15:06 JST