TOP PAGE
ENGLISH
JAPANESE
|
CONNECT WITH US:
Home
About
Services
Contact
Log in
*
Home
Press release
Aug 08, 2023 10:31 JST
Source:
Fujitsu Ltd
Fujitsu to provide Cargotec with global workplace and infrastructure IT services enhancing user experience and increasing productivity
TOKYO, Aug 08, 2023 - (JCN Newswire) - Fujitsu today announced that it will start providing Cargotec workplace and infrastructure IT services globally by October 2023. The portfolio will include user-experience focused, data-driven IT services to digitally transform Cargotec's global operations. As outlined on an earlier agreement, Fujitsu also provides workstations to Cargotec.
Finland-based Cargotec Corporation, listed in Nasdaq Helsinki and a leading provider of cargo and load handling solutions with 11,700 employees and operations in more than 100 countries, selected Fujitsu as partner based on its strong track-record in delivering modern workplace services for end-users. It was important that the new partner would understand the industry Cargotec operates in and would proactively help Cargotec to use existing IT tools more effectively, while keeping their budget under control.
Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level (1). Fujitsu understands the mechanisms by which workspace modernization leads to better employee experience and increased productivity. One of Fujitsu's key differentiators globally is the scope of its IT services covering also both device services and on-site support. Fujitsu's services meet strict quality criteria, and for example there are hundreds of information security experts working at Fujitsu in Europe alone.
Cargotec's new service desk, one of the IT infrastructure services provided by Fujitsu, will digitize its support contact services by leveraging Fujitsu's interactive AI virtual agent solution for IT operations inquiries from its own employees. The new service desk leverages the knowledge it has accumulated to respond to inquiries, enabling fast, easy problem resolution with self-service support and improving user experience and productivity. It also helps to further enhance the employee experience by digitizing support contact services to continue to streamline business processes.
"We chose Fujitsu because it is important to us to increase our end-user satisfaction by improving their services and service experience. At the same time, we wanted to increase process efficiency and end-user productivity by better service quality and increased automation across all the processes. Also, our values and approach to sustainability align well with Fujitsu," says Soili Makinen, Cargotec's Senior Vice President of Sustainable Business Development.
"We are more than happy to provide Cargotec with Fujitsu's core distinguished ICT services and next generation, user experience focused IT solutions. Cargotec is a global market leader in its field and one of the highest profile global companies in Finland. Through our services we are also able to do close collaboration with Cargotec to help them achieve their sustainability goals by building resilient infrastructure and increasing well-being. We are truly looking forward to get our strategic partnership started," says Hanna Kivela, Managing Director, Vice President at Fujitsu Finland Oy.
(1) Fujitsu is known as a leading Workplace and Infrastructure services provider on a global level: Fujitsu recognized as a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services report (March 31, 2023)
Gartner Disclaimer:
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Fujitsu's Commitment to the Sustainable Development Goals (SDGs)
The Sustainable Development Goals (SDGs) adopted by the United Nations in 2015 represent a set of common goals to be achieved worldwide by 2030.
Fujitsu's purpose -- "to make the world more sustainable by building trust in society through innovation" -- is a promise to contribute to the vision of a better future empowered by the SDGs.
About Fujitsu
Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation. As the digital transformation partner of choice for customers in over 100 countries, our 124,000 employees work to resolve some of the greatest challenges facing humanity. Our range of services and solutions draw on five key technologies: Computing, Networks, AI, Data & Security, and Converging Technologies, which we bring together to deliver sustainability transformation. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.7 trillion yen (US$28 billion) for the fiscal year ended March 31, 2023 and remains the top digital services company in Japan by market share. Find out more: www.fujitsu.com.
Press Contacts:
Fujitsu Limited
Public and Investor Relations Division
Inquiries (
https://bit.ly/3rrQ4mB
)
Source: Fujitsu Ltd
Sectors: Cloud & Enterprise
Copyright ©2025 JCN Newswire. All rights reserved. A division of Japan Corporate News Network.
Related Press Release
Fujitsu launches new company 1FINITY to strengthen network products business
April 24 2025 15:24 JST
Fujitsu expands strategic collaboration with Supermicro to offer total generative AI platform
April 23 2025 10:55 JST
Fujitsu and RIKEN develop world-leading 256-qubit superconducting quantum computer
April 22 2025 10:37 JST
Fujitsu Kozuchi AI technologies assist AKOS AI in delivering solutions for EU AI compliance
April 18 2025 16:41 JST
Fujitsu collaboration with Supermicro and Nidec to reduce data center energy consumption
April 17 2025 09:32 JST
Fujitsu's Japanese language enhanced LLM Takane offering now available on Nutanix Enterprise AI solution
April 16 2025 10:24 JST
Isuzu and Fujitsu sign partnership agreement to commercialize software defined vehicles
April 15 2025 11:29 JST
Fujitsu develops employee training platform for Seven-Eleven Japan to accelerate store digitalization
April 11 2025 10:29 JST
Fujitsu and Headwaters trial on-device generative AI solution to streamline JAL cabin crew workflows
April 11 2025 08:07 JST
Sonofai revolutionizes frozen tuna inspection with new device incorporating Fujitsu AI tech
April 09 2025 09:30 JST
More Press release >>
Latest Press Release
Mazda Adopts North American Charging Standard for BEVs launched in Japan
May 09, 2025 16:03 JST
Valuufy Selected by Global Tech Leader for Environmental Impact Assessment
May 09, 2025 16:00 JST
Mitsubishi Motors to Launch an All-New BEV Based on Nissan's Next-Generation LEAF in North America in the Second Half of 2026
May 08, 2025 11:25 JST
Mitsubishi Motors and Foxtron Sign MOU for OEM Supply of EV
May 08, 2025 11:08 JST
Everest Medicines Announces NMPA Full Approval of NEFECON, Broadening Treatment Access for IgA Nephropathy Patients in China
May 07, 2025 19:06 JST
Anime Tokyo Station: Mobile Suit Gundam GQuuuuuuX -Beginning- Special Exhibition
May 03, 2025 03:00 JST
TOYOTA GAZOO Racing Set for Spa spectacle
May 02, 2025 19:29 JST
FWD Group reports exceptionally strong first quarter new business update
May 02, 2025 17:00 JST
Toyota Mobility Foundation, Bangkok Metropolitan Administration, UN-Habitat, Asian Institute of Technology and Toyota Motor Thailand Sign a Letter of Intent (LOI) to Launch the TRUST Project for Road Safety in Thailand
May 01, 2025 17:48 JST
Katalon Officially Launches TrueTest(TM) - The First AI-Native Testing System That Thinks Like a Tester and Learns from Users
Apr 30, 2025 17:20 JST
Eisai Representative Corporate Officer and CEO Haruo Naito Awarded the Order of the Rising Sun, Gold and Silver Star
Apr 30, 2025 14:17 JST
Mitsubishi Shipbuilding Holds Christening and Launch Ceremony of Large Car Ferry KEYAKI in Shimonoseki
Apr 29, 2025 17:24 JST
NEC DGDF Headquarters relocates to Zurich to accelerate growth and enhance management globally
Apr 28, 2025 16:03 JST
NEC achieves Japan's longest terrestrial wireless optical communication over 10 km
Apr 25, 2025 17:50 JST
Olympus Appoints New CEO
Apr 25, 2025 15:30 JST
DENSO Announces Year-End Financial Results
Apr 25, 2025 12:17 JST
DENSO and DELPHY Sign Memorandum of Understanding to Develop Data-Driven Smart Horticulture
Apr 24, 2025 18:43 JST
MyJCB App Wins "iF DESIGN AWARD 2025"
Apr 24, 2025 17:00 JST
Fujitsu launches new company 1FINITY to strengthen network products business
Apr 24, 2025 16:24 JST
MHIEC Completes Renovation of Core Facilities for Arita Municipal Recycle Plaza in Saga Prefecture
Apr 24, 2025 15:01 JST
More Latest Release >>