Retail Banker International Announces Winners of Asia Trailblazer Awards 2014

Mar 14, 2014 15:42 JST

Source: Retail Banker international

SINGAPORE, Mar 14, 2014 - (ACN Newswire) - Retail Banker International, the leading global publication for retail banking with a strong focus on Asia, has announced the winners of its Retail Banker International Asia Trailblazer Awards.

In its fifth year, the Trailblazer Awards, organised by Timetric, continue to reflect critical banking standards across categories including service excellence, strategy excellence, product excellence, channel excellence and process excellence.

Ruben Kempeneer, APAC Regional Director for Timetric, says: "The prestigious Trailblazers are the only awards in the region that truly focus on innovation and identify those who deserve the unique 'trailblazer' honour, which in itself reflects success, inspirational effort and regional superiority. The Awards are getting bigger every year and the quality of submissions is becoming increasingly impressive.

"We have seen a marked rise in the number of smaller domestic banks that have come up with really innovative ideas, which is encouraging. This year, we saw the emergence of interesting initiatives across the channels, process, and service areas. This is a strong indicator of Asia's retail banking market maturing and banks responding to changing customer needs by launching industry firsts to get ahead of the curve."

Some new award categories were added to the RBI Asia Trailblazer Awards 2014 such as Channel Excellence in Innovative Service Delivery - ATMsand Channel Excellence in Internet Banking - Cross-border. These new awards reflect the latest trends in retail banking and highlight customer delivery initiatives that have established a strong foothold in the last year.

There were new additions made to the panel of judges as well, alongside a couple of veterans, to bring in fresh industry expertise and longstanding knowledge of Asia's retail financial services industry. The judging panel was actively involved in the evaluation process guaranteeing the independence and transparency of the programme.

The 2014 Asia Trailblazer Awards were also accompanied by a day Summit that saw three key panel discussions initiating dialogue over current industry trends that are top-of-the-mind issues for bankers and other industry players. The panels saw participation from leading experts from across the region and institutions.

Retail Banker International Asia Trailblazer Awards 2014 Winners

- Service Excellence Awards:

Service Excellence in Customer Experience:
WINNER: STANDARD CHARTERED BANK, CHINA

Service Excellence in Mass Affluent Banking:
WINNER: CITIBANK, SINGAPORE
Highly commended: STANDARD CHARTERED BANK, SINGAPORE

Service Excellence in SME Banking:
WINNER: ALLIANCE BANK, MALAYSIA
Highly commended: UOB, SINGAPORE

Service Excellence in Service Innovation:
WINNER: RHB BANK, MALAYSIA
Highly commended: DBS BANK, SINGAPORE

- Product Excellence Awards:

Product Excellence in Credit Cards:
WINNER: RCBC BANKARD, PHILIPPINES
Highly commended: DBS BANK, SINGAPORE

Product Excellence in Debit Cards:
WINNER: DBS BANK, SINGAPORE
Highly commended: CB BANK, MYANMAR

Product Excellence in NFC and Contactless Payments:
WINNER: DBS BANK, SINGAPORE
Highly commended: CITI, PHILIPPINES

Product Excellence in P2P Payments:
WINNER: SIAM COMMERCIAL BANK, THAILAND
Highly commended: MAYBANK, SINGAPORE

Product Excellence in Payment Innovation:
WINNER: SECURITY BANK CORPORATION, PHILIPPINES
Highly commended: KHAN BANK, MONGOLIA

- Strategy Excellence Awards:

Strategy Excellence in Business Model Innovation:
WINNER: PHILIPPINE NATIONAL BANK, PHILIPPINES
Highly commended: ICICI BANK, INDIA

Strategy Excellence in Dynamic Third-Party Partnership:
WINNER: MAYBANK, MALAYSIA
Highly commended: INDUSIND BANK, INDIA

Strategy Excellence in Customer Centricity:
WINNER: ANZ, ASIA PACIFIC
Highly commended: STANDARD CHARTERED BANK, SINGAPORE

- Channel Excellence Awards:

Channel Excellence in Innovative Branch Offering:
WINNER: ICICI BANK, INDIA
Highly commended: CIMB NIAGA, INDONESIA

Channel Excellence in Innovative Service Delivery ATMs:
WINNER: DBS BANK, SINGAPORE
Highly commended: CITI, ASIA PACIFIC

Channel Excellence in Internet Banking Overall:
WINNER: CITI, PHILLIPINES
Highly commended: CIMB BANK, MALAYSIA

Channel Excellence in Internet Banking Cross-Border:
WINNER: DBS BANK, SINGAPORE

Channel Excellence in Mobile Banking Overall:
WINNER: TAISHIN BANK, TAIWAN
Highly commended: CIMB BANK, MALAYSIA

Channel Excellence in Mobile Banking Payments:
WINNER: UOB, SINGAPORE
Highly commended: SIAM COMMERCIAL BANK, THAILAND

Channel Excellence in Social Media Customer Relations and BrandEngagement:
WINNER: DBS BANK, SINGAPORE
Highly commended: MAYBANK, MALAYSIA

- Process Excellence Awards:

Process Excellence in Loan Origination:
WINNER: KRUNGSRI, THAILAND
Highly commended: PT. BANK MANDIRI (PERSERO) TBK, INDONESIA

Process Excellence in Collection and Debt Management:
WINNER: OCBC BANK, SINGAPORE
Highly commended: ICICI BANK, INDIA

Excellence in Core Banking Technology:
WINNER: NATIONAL DEVELOPMENT BANK, SRI LANKA

- Trailblazer of the Year 2014

Trailblazer of the Year 2014 (Institution): DBS BANK, Singapore

About Retail Banker International

First published in 1980, Retail Banker International (RBI) is the only truly global publication solely focused on analysis of the retail banking sector. RBI's briefing services provide must-have content ranging from daily news and updates to in-depth insights and retail banking analysis in critical areas including: product innovation, marketing strategies, multichannel distribution and competitor analysis.

RBI expert journalists and analysts track retail banking KPIs enabling users of its briefing services to benchmark bank performance over time against more than 100 banking and macroeconomic metrics. RBI in-house analysis is backed up by an independent editorial board of internationally renowned retail bankers, academics and consultants providing ongoing advice and comment. RBI is owned and published by Timetric. www.retailbankerinternational.com

About Timetric

Timetric is a leading provider of online data, analysis and advisory services on key financial and industry sectors. It provides integrated information services covering risk assessments, forecasts, industry analysis, market intelligence, news and comment. https://timetric.com/

About the RBI Asia Trailblazer Awards

The programme is a tribute to the best-of-breed players in retail banking in Asia Pacific. Above all, it is designed to be a fair and objective benchmark for the industry. The awards have been created to identify best practice initiatives that are setting new standards for the retail banking industry in Asia and around the world.

The judging criteria include the ability of institutions to demonstrate a clear and unique strategy to grow their business, domestically and/or regionally; banks that have made the most investment in people and systems to develop their business; banks showing the most innovation in products/services; banks with demonstrably superior client services; institutions that have strengthened and extended the global reach of their brands: and banks which have demonstrated a strong business performance.

From the nominations, two to three institutions have been short-listed for each award. The final selection was made by RBI's judging panel, comprising independent industry experts, such as -

-- Michael Nuciforo, a global Mobile thought leader and futurist who, prior to setting up his own business, Keatan, was the head of mobile banking at RBS;
-- David Cavell, formerly a member of the general management team of UK Cooperative Bank, and is now a freelance adviser with an exceptional expertise of distribution channels and cards;
-- Richard Hartung, who has over 20 years of experience in the payments & consumer financial services industry;
-- Douglas Blakey, Group Editor Consumer Finance at Timetric, based in London, having previously been the editor of Retail Banker International and Bank Marketing International;
-- Meghna Mukerjee, Asia Analyst at Timetric who was previously the senior reporter for Retail Banker International

For more information about the awards, please go to: http://bit.ly/1kNrsgM

Members of the media are invited to the event. Please RSVP or contact:

Meghna Mukerjee
Asia Analyst, Timetric
Tel: +65 6411 2195
meghna.mukerjee@sg.timetric.com

Sruti Rao
Asia Correspondent, Timetric
Tel: +65 6411 2190
sruti.rao@sg.timetric.com

Source: Retail Banker international
Sectors: Daily Finance