DameWare Announces Secure Over-the-Internet Capability for IT Pros to Support End-Users Around the World

May 08, 2014 12:10 JST

Source: SolarWinds

With Security Being a Top Concern, DameWare Remote Support 11.0 Allows IT Pros to Support End-Users Both Inside and Outside the Firewall Without the Need for Third-Party Hosting, Providing a Secure and Highly Affordable Solution for Easily Supporting Globally Distributed End-Users of Growing Enterprises

AUSTIN, TX, May 08, 2014 - (ACN Newswire) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced its remote IT administration solution now empowers IT Professionals to securely assist end-users around the world -- all that's required is an Internet connection. DameWare Remote Support 11.0's new central, self-hosted server enables secure, over-the-Internet remote support sessions on a global scale, serving the ever-changing needs of organizations from small businesses to growing enterprises at an affordable price for all.

With workforce mobility being the new normal, DameWare Remote Support enables IT Pros to connect to Mac OS X, Linux and Windows computers anywhere to provide secure remote administration and support. With its powerful new server hosted within the customer's own IT environment, DameWare allows IT Pros to control the security of their data from end to end, preventing it from passing through a third-party server and providing support to end-users both inside and outside the firewall.

"Whether in a small business or a global enterprise, employees of all organizations are going to need secure remote IT support outside the firewall while they're on the go, home sick, or even on vacation," said Chris LaPoint, VP Product Management, SolarWinds. "With DameWare's new over-the-Internet capabilities, an IT Pro can reach end-users' workstations regardless of where they are in the world and ensure the security of those remote support sessions."

To understand the far-reaching extent IT Pros have been tasked to provide remote support, SolarWinds asked its IT Pro community thwack to share examples of the most far-flung places and unique spaces they've helped their end users. Over 135 responses were collected, including:

-- From beneath a car mid-oil change
-- From Alabama to the Australian Outback
-- From a cruise ship in the Caribbean to West Virginia
-- From a casino in Las Vegas to Manchester, UK
-- From the pyramids in Cairo to London
-- From Argentina to Mexico City

In addition to secure remote sessions, DameWare Remote Support's new centralized architecture also gives IT Pros advanced management functionalities to address the scalability challenges of a growing enterprise and the end-users it must support. DameWare admins can now create and share host lists for quick remote access to frequently used computers as well as manage all DameWare licenses and users from the central server.

DameWare Remote Support Highlights

-- Remotely control Windows, Linux and Mac OS X computers
-- Start, stop and restart Windows services without having to use remote control
-- Access Windows computers from iPhone or iPad devices
-- Manage users and groups from multiple Active Directory domains
-- Export AD objects and detailed information from remote Windows computers

Pricing and Availability

DameWare Remote Support pricing starts at $349 and includes the first year of maintenance. For more information, including a downloadable, free 14-day evaluation, visit the DameWare website or call +1-866-530-8100.

Additional Resources:
-- Video: DameWare v11: The Future of Remote Support Since 1999 https://www.youtube.com/watch?v=XU85xJXhOfM
-- Video: DameWare Remote Support and Mini Remote Control Guided Tour v11 https://www.youtube.com/watch?v=9KDgtdAZHhg&feature=youtu.be

About SolarWinds

SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack (http://thwack.solarwinds.com/welcome), to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/

SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.

Contact Information

MEDIA CONTACTS:
Nicole Fachet
Text100
Phone: +1-212-871-3950
NicoleF@text100.com

Courtney Cantwell
SolarWinds
Phone: +1-512-682-9692
pr@solarwinds.com

Source: SolarWinds